Frequently Asked Questions

Whether you’re visiting with a wagging tail or just popping in for coffee and cake, our FAQ should answer all your questions about visiting Cookie & Crow.

We’re proud to be a cosy, dog-friendly café, and we want every visit to be relaxed, friendly, and fun for both humans and pups.

Our Dog Code of Conduct

We want Cookie & Crow to be a happy place for both humans and hounds. To help everyone enjoy their visit, we kindly ask that all dog owners follow our Dog Code of Conduct:

🐾 Well-behaved pups only
Please only bring dogs that are comfortable in public spaces and around other dogs and people. If your dog is feeling anxious, reactive, or overwhelmed, it might be kinder to leave them at home this time.

🐾 Dogs must stay with you at all times
Dogs should remain on a lead and under your control while in the café, unless otherwise advised by staff.

🐾 Respect other dogs (and people!)
Not all dogs want to make new friends. Please don’t allow your dog to approach others without checking with their owner first.

🐾 No paws on tables or counters
For hygiene and safety, dogs should stay on the floor and not on furniture unless invited by staff.

🐾 Clean-up is essential
If your dog has an accident inside the café, please let a member of staff know straight away so we can clean it safely.

🐾 Treats are welcome
You’re welcome to bring your own treats from home. Please don’t feed other people’s dogs without asking first.

🐾 Kitchen is off-limits
For health and safety reasons, dogs are not allowed in the kitchen or food preparation areas.

🐾 Staff may step in if needed
To keep the café calm and enjoyable for everyone, our team may ask owners to settle their dogs or, in rare cases, take them outside if there’s any disruption.